How do I close my credit card account or cancel my credit card?
Mobile app / Anytime Internet Banking
You can close your credit card through your mobile app or Anytime Internet Banking. Simply go to the credit card you’d like to close and select ‘close this account’. We’ll then ask you to fill out some details and confirm you’d like to close the credit card.
Message us via Cora in our mobile app or online
You can contact our credit card team via secure messaging within your mobile app or online through Cora, your digital assistant available 24/7 to support you with questions about day-to-day banking. Simply type ‘Close my credit card’ into Cora and follow the instructions from there.
Call us
Card services
You can contact our credit card team on:
0345 300 4642 (overseas: +44 126 850 8018)
Relay UK: 18001 0345 300 4642
Accessibility information (opens in a new window).
Open 24 hours a day.
Calls may be recorded.
Write to us
Alternatively, you can write to Cards Customer Services to ask for your credit card to be closed. Please include your credit card details in the letter and sign it with your usual signature.
Mailroom Scanning
Account Closures
1 Hardman Boulevard
Manchester, M3 3AQ
