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Support Centre

How to complain

Common questions

Just need some help?

If you don't wish to make a complaint but still need some help please use our Feedback Forms.

Visit our Support Centre

There you can search our Frequently Asked Questions. Or ask Cora, our digital assistant. If she can’t help, she’ll pass you on to a real person who can.

Give us some feedback

We would love to hear your feedback. Whether you have received fantastic service or if something hasn't gone so well and whether you've experienced it in branch, over the phone or webchat, please use our Feedback Form to let us know.
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Making things better. Here's how to let us know of any problems: raising your complaints in the Mobile App or Online

We always try to give you the best possible service, but sometimes we don't get it right. If you let us know, we've then got the chance to put it right and help prevent the same mistakes in the future.

The quickest and easiest way to raise a complaint is through our Mobile App

If you're a personal banking customer and registered for our Mobile App, select the 'Make a Complaint in the app' option below.

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Complaints website QR code

If you're on a desktop computer, but have our Mobile App...

Using your Mobile or tablet, open your camera and point your device at the QR code. A link will pop up, tap this, it will take you straight into our app to start registering your issue. Type 'complaint' and we'll guide you through the process.

Not able to scan the QR code?

  1. Simply log in to our app on your mobile device.
  2. Once logged in, select 'Help' and then 'Contact us'.
  3. Then start a conversation with our 'Chat to Cora' service. Just type 'complaint' to start the process of raising your complaint.

If you'd rather make a complaint online, just click on the 'Ask Cora' button below.

Other ways to complain

We aim to resolve your complaint as quickly as possible, if you call us you will be directed immediately to a member of staff who will take responsibility for resolving your complaint or finding the right person to help you. Below you can find the different options available to you to make a complaint

By phone

To help us understand what has gone wrong and how we can help, some customers find it easier to talk through their issues. To talk to a member of staff, you can call us on 0345 742 4365.

In writing

Send a letter with details of your complaint, your account number and sort code to your branch or to: Complaint Handling Centre  Ulster Bank  Freepost BEL4084  Belfast BT1 5BR

In person

If you prefer to speak to us in person, you are welcome to visit one of our branches. To find your nearest branch use our branch locator.

Helpful complaints information

View our complaints leaflet

Save and download our complaints leaflet