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Why has my debit card been declined?
If you have had a transaction with your debit card declined, please check the following:
- Check the expiry date of your card. Is it still valid?
- Check what methods of payment are accepted by the company you are paying. Do they accept your card scheme (Visa/Mastercard)?
- Check the available balance of the account your card is linked to. Are there enough available funds?
Frequently asked questions
How can I pay money in at the Post Office?
How do I open my mobile app to approve my transaction?
How do I search for transactions online?
When will cash paid in at the Post Office show?
Why has my debit card been declined?
Why do I not need to approve every online transaction in my app?
What balances can I see on the mobile app?
I haven't received my goods or services (including flights or holidays)
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