Why can't I set up alerts?

If you're having problems setting up alerts it may be due to one of the following:

• No email and/or mobile recorded - You must provide us with either a valid email address or UK mobile number so we can send the Alerts to you.
• Alert type - Some alerts can only be setup once you have opted to turn off paper statements.
• No eligible accounts - Only personal current and most savings accounts are eligible.

When you manage your alerts from the 'Alerts' section within Anytime Internet Banking only accounts that can support the alerts service will be shown.

If the problem you're experiencing is not related to the reasons mentioned please call telephone banking.

Telephone banking
0345 366 6558 (overseas +44 2890 538 033)
Relay UK: 18001 0345 366 6558
Open Mon to Sun 8am - 10pm.
Automated service available 24 hours a day.
Calls may be recorded.

Text alerts are currently not available for business accounts.