Why am I shown a payment notification when I try to cancel a direct debit due today?

If you have a payment notification message saying a direct debit payment has been made today, we will not have been able to retrieve it as it will have already gone.

You can cancel a direct debit online up to 8.20pm (UK time) on the day the payment is due to be taken from your account.

If you cancel your direct debit at or after 8.20pm (UK time), future payments will have been cancelled. However the payment due today has already gone.

Before you cancel a direct debit you should usually let the payee know that you're about to do this.

If you believe the payment has been requested in error, please contact a branch or telephone banking.

Ulster Bank branch locator
Find your nearest branch using our branch locator (opens in a new window).

Telephone banking
03457 424365 (overseas +44 2890 538 033)
Relay UK: 18001 03457 424365
Open 7 days a week 8am-8pm (Automated service 24/7).
Calls may be recorded.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Anytime Internet Banking.