Why has my debit card been declined?

If you have had a transaction with your debit card declined, please check the following:

• Check the expiry date of your card. Is it still valid?
• Check what methods of payment are accepted by the company you are paying. Do they accept your card scheme (Visa/Mastercard)?
• Check the available balance of the account your card is linked to. Are there enough available funds?

If you have checked and ruled out these three possibilities, we recommend you chat with us so we can assist you further. First, in order for us to help you as quickly as possible, we need you to log in to your Anytime Internet Banking or mobile app and chat to Cora, please see the steps below.

Anytime Internet Banking- Log into Anytime Internet Banking. From your home screen, click 'chat to Cora' to start a chat and type 'debit card declined'

Mobile app - Go to the home screen of your mobile banking app. Tap 'Help' at the bottom of the screen, then 'chat to Cora' to start a chat and type 'debit card declined'

If you're unable to log in, please chat to Cora using the button below.

Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.