Close an account

If there are any regular payments on the joint account, or any debt to be paid off, you need to agree with the other account holder how these will be settled.

You can visit us in any branch, bringing along both your debit cards or ID with you. If your account is two to sign, both of you must be present and bring along yur ID.

If you prefer, you can also write to us at: Ulster Bank Everyday Banking, P11-14 Donegall Square East, Belfast, BT1 5UB. Make sure to include your full name, sort code and account number, both signatures, a contact phone number and email address, and what you'd like us to do with any remaining balance. If your account is two to sign, remember both of you need to sign the letter.

If there is a dispute between the account holders then you can cancel the joint account mandate. Neither of you will be able to use the account until the dispute has been settled. Each of you will be held liable for any debt on the account.

If you're unable to close your account in branch, you can choose to provide the closure request in writing - the letter should be sent to the address of your account holding branch. This would need to include:

• Your full name
• The sortcode and account number of the account in question.
• Signed by the account holder(s)
• A contact telephone number
• A contact postal address

If the account is overdrawn or has charges outstanding on it:

• A cheque for the outstanding balance written to yourself

If the account is in credit:

• Details of what you want us to do with the money (e.g. send it to another account; write them a cheque for the amount).

Please send a letter to Ulster Bank Limited, Business Banking Support, 4th Floor, 11-16 Donegall Square East, Belfast, BT1 5UB with the following details:

• The account number that you want to be closed
• Where you want the funds transferred to, Ulster Bank account or cheque only?
• If you have any Direct Debits or Standing Orders please advise if you would like to transfer these payments to another Ulster Bank account or cancel these payments
• To be signed in accordance with the mandate

Once we have received the letter, and it matches the criteria above, it will take around 5 working days to close the account.

This depends on the account itself and who is a signatory on it:

• If the account is an Adapt Account, then either the young person (and parent if both are signatories) need to visit branch - this also applies to urfirst savings
• If the account is being held in trust for the child, then the parent/guardian/trustee will need to visit the branch to close this
• Please bring along any debit/savings account cards for the account, and proof of ID.

Please visit your local Ulster Bank branch to close your stocks and shares ISA.