Manage your current account

A Direct Debit is an agreement between you and the organisation you’re paying, which allows the organisation you want to pay to collect varying amounts from your account – but only if you’ve been given advanced notice of the amounts and dates of collection.

View or cancel a Direct Debit 

You can easily view or cancel a Direct Debit via our Mobile App or through your Anytime Banking. 

Go to the app

While you can’t set up a Direct Debit without the input of the people you are paying, you can view and cancel your Direct Debit directly with us.

You have up until 8.20pm (UK time) on the day the payment is due to cancel.

Find out more on setting up and viewing Direct Debits

You can make payments or transfers on the go by logging in to our mobile app. Using your mobile app you can:

• Pay someone new* up to £1000 without needing a card reader.
• Pay saved payees.
• Create, amend and cancel regular payments.

*There is a maximum of 5 payments totalling £1000 per day. You must be aged 16 or over.

Alternatively, log in to Anytime Banking where you can view your balance and statements, make payments, transfers and more to help manage your account. 

Find out more about making payments

Find out more about making international payments

If you want paper copies of your online statements for your current account, savings accounts or credit card, you can save and print PDF versions from your Anytime Banking.

You will get an email when your most recent statement is available.

For help with printing paper statements, you can follow the step-by-step instructions.

1. Log in to Anytime Banking.
2. Select 'Statements & transaction' from the main menu and then 'View, save and print PDF statements and certificates of interest (up to 7 years)' from the 'Your accounts' section.
3. Select the account you want the statement for, and then 'Next'.
4. From the list of available statements select the one you need to print, and then 'View Statement'.
5. Select 'Download Statement (PDF)' at the start of the page.

Want a copy posted to you?

If you find you can't print a PDF statement by following these instructions, or don't have access to a printer, you can chat to our Anytime Banking helpdesk.

You can change your address with the bank using one of the following options:

Registered for Anytime Banking

1. Log in to Anytime Banking.
2. Select 'Your Details' from the main menu.
3. Choose from one of the on-screen options.

Please note that if you wish to update your address details, our website will give you options to start a chat with one of our agents, give us a call or visit a branch. Please remember to take some form of photographic identification, such as your passport or driving licence with you, along with your active Debit Card and PIN if visiting a branch.

If you use our Mobile Banking App, you can also request a change to your address when on the go via our 'Message Us' feature. Simply select 'Help' when logged in, and then choose 'Message Us'.

Not registered for Anytime Banking

You can change your address in writing by sending us a signed request addressed to a branch. This can be posted to a branch. Alternatively you can visit any Ulster Bank branch - please remember to take some form of photographic identification, such as your passport or driving licence with you, along with your active Debit Card and PIN. Find your nearest branch using our branch locator.

You can find your IBAN and BIC, on your account on Anytime Banking or your account statement, or the 'View/Share account details' section of your mobile app:

Mobile app

1. Log in to your app.
2. Tap on the account you want to see.
3. Select the three dots on the top right of your screen.
4. Tap 'View/Share account details' to see your IBAN and BIC code.

Anytime Banking

1. Log in to your Anytime Banking.
2. Select the account you wish to view from the 'Account summary' screen.
3. Select the option 'View account details'.
4. You will see the IBAN and BIC code listed on screen.

1. Log in to your Anytime Banking.
2. Select 'Payments & transfers' from the main menu.
3. Under the 'Credit/cheque books' heading select either 'Order cheque book' or 'Order paying-in book'.
4. Choose which of your accounts you wish to order against and click 'Next'.
5. Click 'Confirm' to place your order.

Please note: To order a cheque book or paying-in book online you must have previously ordered one for that account through Telephone Banking.

If the account you are trying to order a cheque book or paying-in book for is not listed, then your cheque/paying-in book preferences have not been recorded for that account and you will need to contact us to place your order.

You can also order a replacement cheque or credit book using Webchat, Mobile Banking (via Secure messaging), in Branch or at one of our ATMs.