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What are they?
Telephone scams are when criminals are contact you claiming to be from the bank, police or other trusted organisations to trick you into giving away information. This allows criminals to access your bank account to make payments or transfers.
These calls can be very convincing as they may already have some of your information. They can also change the number on your caller display to appear as the genuine number of the organisation.
An urgent request asking for personal or financial information.
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An urgent request asking you to make a payment or transfer money to another account.
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Pressure on you to act quickly causing a level of panic.
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Request to instal software on your phone or computer – this will allow the caller access to the information held on your device.
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What to do if you get caught out
If you think you’ve been targeted by criminals, report it. Call the bank using the number on the back of your card, or from the numbers on our website. You can also dial 159 to be connected securely to your bank.