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Card payment help

Common retailers

Don't recognise a payment to a retailer?

Sometimes businesses you pay may use different trading names. For example something purchased from Burton or TopShop, may appear as ‘Arcadia Group‘ on your statement. A quick internet search can help. Or, you can use our list below.

Did you know

you can log onto your Online Banking and ask Cora for more information about a debit or credit transaction you don't recognise? Simply tell Cora you don't recognise a transaction and she can support you with a few simple checks to determine the type of transaction and help you identify it.

Alternatively a quick internet search can help. Or, you can use the list of common retailers

List of retailers

If the payment is still a bit of a puzzle

Double check the payment as much as you can. If it's a joint account, also have a chat with the other account holder as they may know more.

If you still think the transaction is suspicious and may be fraudulent, please get in touch to report it.

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