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Existing customers
Make a change to your account
Remove an account holder
What you need to know
Removing someone from your account means your account will change from a 'joint account' to a 'sole account'. You can do this by submitting a request online. The person remaining on the account will need to start the request.
To remove someone, you'll need their consent. This means we’ll ask you for their email address so we can contact them to confirm they are happy to be removed from the account.
What you'll need
- A selfie (front and side profile).
- Photo ID (e.g. passport, driving licence, EU ID card or Biometric Residence Permit).
- The person you're removing will also need both a selfie and photo ID once we contact them, following your request.
Step-by-step guide
- You must submit your request via our online platform, DigiDocs.
- Follow the link below to register/sign in and follow the steps to submit your request.
- The person you're removing from the account will then receive an email from noreply@digidocs.ulsterbank.co.uk, to register/log in and confirm their removal.
- Once this has been completed, we'll action the request within 3-5 working days. If you have an overdraft, this may take slightly longer as we'll need to re-confirm affordability.
Add an account holder
What you need to know
Adding someone to your account means your 'sole account' will become a 'joint account’ and both account holders will have equal ownership of any funds or overdrafts. It's important to consider this before adding someone, as you won't be able to remove them in future without their consent.
You can only add someone to your account by submitting a request via our mobile app. Please note, you'll need their consent. This means we’ll ask you for their email address so we can contact them to confirm they are happy to be added to the account.
What they'll need to provide
- Photo ID, such as a driving licence, passport or EU ID card.
- A selfie to compare to their photo ID.
- Proof of address, such as a driving license, utility bill, bank statement or tax document.
Step-by-step guide
- You must submit your request via our online application platform which is accessed via the mobile app.
- Click the link below to our joint account page and follow the steps to complete your request.
- The person you're adding will then receive an email from us with another online application form to confirm they're happy to be added.
- Once this has been completed, we'll action the request within 3-5 working days. If you have an overdraft, this may take slightly longer as we'll need to re-confirm affordability.
Please note that you can't add a person to the following accounts:
uFirst Gold, uFirst Private, Savings, Student or Adapt account
Frequently asked questions
A joint account allows more than one person to operate the account. This is convenient when you have joint bills to pay and you need to give each other access to your account.
If your personal circumstances change you may decide to remove someone from your joint account. Only you then have access to your account once the joint account holder is removed.
You can follow this process if you hold a current account or a savings account with us. If you're looking to remove someone from a joint account that already has more than two account holders, you cannot complete this request online and will need to visit your local branch.
You can only add one person to your account. They must be 18+ and a UK resident. You can only submit an online request if you're adding someone to a Select or Foundation current account.
You cannot add a party to a uFirst Gold, Private, uFirst Private, Student, Adapt or Savings Account.
As part of the application you will be asked to complete an affordability check. This may result in a reduction or removal of your overdraft limit based on the account being in a sole name.
- If your overdraft limit needs to be removed, you will need to pay any outstanding balance back first.
- If your overdraft limit needs to be reduced, your overdraft balance must be less than the new limit.
This may also increase the time taken to process your application.
To help get you started with our online process, read our handy Mitek guide for tips on how to upload your documents.
Take a look at our Savings account options where you'll be able to open a joint savings account with us.
Unfortunately, this isn’t possible. Our joint bank accounts are only available between a maximum of two parties.
If you have a Select account with us and need to add more than one party for the purposes of an Executor account, please visit your local branch who will be able to help.
Current accounts