Banking with Ulster Bank

Branch closures

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Important information about our branches

We've recently announced that we're closing some branches. There are many ways you can continue to bank with us.

The way people bank with us has changed dramatically in recent years, with an increased demand for mobile and online services as customers benefit from a faster and easier way to bank.

Closing a branch is a decision we take very seriously. We know it can affect people who are less confident with the alternatives we offer, and we'll always work hard to guide you through the changes and find the best way to serve you from now on.

Learn more about which branches are closing

We’ve put together a leaflet about each of the branches that are closing, and this will tell you about the alternative ways you can do your banking locally.

Downpatrick branch (PDF, 414KB)

Community Pop-ups

Our Community Pop-up sites are available in selected locations for up to twelve weeks after changes to our branch network.

Our friendly advisors are on hand to support you, connecting you to nearby local and digital services.

Other ways to bank with us

Ulster Bank App

Bank wherever, whenever

Using the Ulster Bank App is easy, quick and secure. Manage your day to day banking and stay in control of your money by seeing where you're spending it. Criteria applies.

Get started with the Ulster Bank App

Anytime Banking

Bank from the comfort of your home

Make payments, go paperless, view and download statements and more from the comfort of your home. Limits apply.

Video Banking

Talk to us face to face wherever you are

Instead of coming into a branch, you can use your phone, tablet or computer to have a video chat with one of our bankers.

Learn more about Video Banking

App available to personal and business banking customers ages 11+ using compatible iOS and Android devices and a UK or international mobile number in specific countries. Anytime Banking available to customers aged 11+ with an Ulster Bank account.

Video Banking may be recorded and service hours may apply. You'll need a device that has a camera or webcam, and a connection to the internet.

Cash Access UK Cash Deposit Machines

We are working with Cash Access UK and other banks to provide cash depositing services around the UK. These services let Personal and Business customers perform cash deposits up to their Ulster Bank limits. You'll need to bring your Chip & PIN card associated with your account to use the service. Charges apply for Business customers only, please see product Terms & Conditions for details.

To find out more about the services and where they are available, please visit the Cash Access UK website for all the details:
Cash Access UK - Deposit Services

Further questions about our branch closures?

Why your local branch is closing

The way people bank with us has changed dramatically in recent years, with an increased demand for mobile and digital services as customers benefit from a faster and easier way to bank.

While we respond to that demand, we recognise our responsibility to provide customers who feel less able to make use of these services with support for the change. That’s why we are communicating with our customers affected by the closure and proactively contacting vulnerable customers and regular branch users. We must review our branches and make sure they are in locations where customers use them most.

When your local branch will close

What are the other ways to bank?

There are lots of ways you can bank with us:

Instead of coming into a branch you can use your smartphone, tablet or computer to speak to us about our range of products and get a free face-to-face Financial Health Check, wherever you are. Try Ulster Bank Video Banking, it's easy to use, confidential and secure. You will require a device that has a camera or webcam, and a connection to the internet.
Easy, quick and secure banking from the comfort of your own home. Securely login, make payments or transfer money between your accounts plus much more using Ulser Bank App or Anytime Banking. Limits apply.
Call our telephone banking teams, we’re here to help. Call 0345 742 4365 (Relay UK 18001 0345 742 4365). If calling from overseas, call +44 289 053 8033. Lines are open Monday to Friday 8.30am – 5.30pm.
Use our large free-to-use cash machine network.
Visit the Post Office where you can use your debit card to take out cash and check your balance, deposit cash and cheques using a barcoded pay-in book or CHIP and PIN debit card.
We have a dedicated support line set up for customers who are over 60 or are in a period of extended isolation. It's managed by a dedicated team of Customer Care experts and is open from 8am – 8pm, 7 days a week. Call us on 0800 092 4238 (Relay UK: 18001 0800 092 4238). If calling overseas, call +44 800 092 4238. View more support for over 60 customers

Video Banking is available on demand 9am – 5pm Monday to Friday and by appointments 8am – 8pm Monday to Friday and 9am – 3pm on Saturdays. Video Banking may be recorded.