If you have a query about BBLS, please contact us using your usual bank contact.
Pay As You Grow
- The Government has announced Pay As You Grow options for Bounce Back Loan borrowers to help businesses get back to regular trading. Pay As You Grow could give you more time and flexibility to pay back your loan.
- Pay As You Grow options were made available to you once you started to repay your Bounce Back Loans, from 12 months after it was first drawn down.
- Using your PAYG options won’t affect your credit score, or negatively affect your credit file. We may use your requests for Pay As You Grow options to help us assess affordability in any future lending applications, for example we will look at your incomings and outgoings, including the future repayments on your Bounce Back Loan, and also the total amount of all your borrowings, which will include the amount of your Bounce Back Loan.
Find out more about your Pay As You Grow options.
The Bounce Back Loan Scheme is provided through a government scheme and does not benefit from the same level of consumer protection as our other loans. If you are in any doubt about whether this loan is right for you, you should take legal advice. Over 18s only. Subject to status. Business use only. Eligibility criteria applies.
Working with British Business Bank
BBLS, CBILS and CLBILS are managed by the British Business Bank on behalf of, and with the financial backing of, the Secretary for State for Business and Trade (formerly Business, Energy & Industrial Strategy-BEIS).
British Business Bank plc is a development bank wholly owned by HM Government. It is not authorised or regulated by the PRA or the FCA.
More information on what you can expect from us as a lender during the life of your Bounce Back Loan, including any Top-Up amount
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What we have agreed to address
We will monitor your repayment record during the life of your Bounce Back Loan and take action to help you where there are signs of actual or possible repayment difficulties.
If we identify that you might be vulnerable, we will make appropriate adjustments to ensure that your circumstances are accommodated throughout the duration of your Bounce Back Loan.
If you default under your Bounce Back Loan, we will give you a reasonable period to remedy any breach and we will not treat the default as an event of default if it is remedied within this period.
We will not require you to pay any fees of any description (including on default) or any default interest (except if the Bounce Back Loan is not repaid when due we may continue to charge interest at 2.5% per annum until such time as it is repaid).
We will give consideration to your information needs once you have a Bounce Back Loan with us and provide information to you in a way which is clear, fair and not misleading.
We will provide you with information on your right to repay a Bounce Back Loan before your Bounce Back Loan is binding you.
We will provide you with information on the risks of non-repayment of your Bounce Back Loan, including the impact on your credit file before your Bounce Back Loan is binding on you.
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What information we have agreed to provide
- Timely, clear and adequate information that will help you to understand that, if you fail to make payments under your Bounce Back Loan, the amount missed, what can be done to remedy, in what timescales, and the impact (if any) on your future repayments;
- if you default, we will give you information about any proposed action we might take in respect of your Bounce Back Loan, prior to taking such action;
- regular information about your Bounce Back Loan (on at least an annual basis) in the form of a statement setting out details of the payment transactions on the Bounce Back Loan during the period since such information was provided (or the Initial Drawdown Date, if no such information has been provided previously) and amounts outstanding under the Bounce Back Loan; and
- information on options available to you for help and assistance, including sources of free independent advice.
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Complaints
We always try to give you the best possible service. If, however, you want to make a formal complaint to us, the easiest way is online, but there are other ways. For more information and to make a complaint online, visit our complaints page.