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Help, support and live chat

Frequently asked questions

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Banking from home

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How to use the Mobile App

How to use Anytime Internet Banking

Login help

Make payments

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Banking near me

ATM and Cash & Deposit Machines (CDM)

Contact us

Opening times

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Help with your card

PIN

Transactions

Fraud

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View or change your details

Notifications

Find account details

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Bank accounts and supporting information

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General banking information

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Top help questions

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How do I change my business name?

You can change your business name with Cora, our digital assistant.

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What do I need to get my business going?

You can find advice from sector specialists, information about accounting and more.

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How do I get help with a payment that I don't recognise?

There are various ways we can help if something has gone wrong with a payment. The advice will be different depending on the payment type.

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Popular how to guides

These step-by-step guides will help you complete everyday tasks using your mobile app or Anytime Internet Banking.

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Make a complaint

We always try to give you the best possible service. But sometimes we get it wrong. If we’ve got it wrong enough that you want to make a formal complaint, it’s easiest online.

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Report a fraud

It’s important that you contact us, so that we can investigate and help you as quickly as possible.

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Explore our ways to bank

We have a range of digital banking options whether you're banking from the office or on the go. Check out if Bankline or Anytime Banking works better for you.

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Cora is here to help you

Available 24/7

Cora can support you with a wide range of queries. If Cora can't help you, she'll pass you on to one of our colleagues who can assist you.

 

Helps you change your details

Cora can update your address and help you get your phone number, email address or name updated too.

 

Allows you to report a lost card

Cancel your lost card and securely order a new one.

 

Helps you get a PIN reminder

Forgotten your PIN? Get a PIN reminder through Cora.

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