Frequently Asked Questions

You need to pay your agreed, regular repayment amount as outlined in your loan agreement. Your loan agreement was provided to you at the time you took out the loan, this could have been by post, email or given to you by your RM. There may be some scope to amend this figure, depending on the type of loan you have or the terms and conditions.

If you feel you need to make changes, the best thing to do is contact us to discuss your current circumstances through your usual bank contact.

You need to pay your agreed, regular repayment amount as outlined in your loan agreement.  Your loan agreement was provided to you at the time you took out the loan, this could have been by post, email or given to you by your RM. There may be some scope to amend this figure, depending on the type of loan you have or the terms and conditions.

If you feel you need to make changes, the best thing to do is contact us to discuss your current circumstances through your usual bank contact.

Yes. You can pay back a lump sum at any time. Just be aware that sometimes there may be a charge for making an early repayment so it's a good idea to check your loan agreement details.  Your loan agreement was provided to you at the time you took out the loan, this could have been by post, email or given to you by your RM.

If you would like to make a one-off repayment please contact us through your usual bank contact.

In most cases there is no early repayment charge but check your loan agreement or contact us through your usual bank contact to confirm. Your loan agreement was provided to you at the time you took out the loan, this could have been by post, email or given to you by your RM.

To repay your loan in full please get in touch with your usual bank contact. Always check your loan agreement to see if there is a charge for this, and whether that is acceptable to you. Your loan agreement was provided to you at the time you took out the loan, this could have been by post, email or given to you by your RM.

If you have Anytime Banking, you can find your loan account number and sort code on the account summary screen.  You can also find these details on any recent loan statement.  

If you're struggling to locate them, please get in touch with your usual bank contact

You can view your current interest rate in your loan agreement. Your loan agreement was provided to you at the time you took out the loan, this could have been by post, email or given to you by your RM.

If you have chosen a variable rate product we will let you know about any changes to your interest rate as soon as there is a change. We'll also show you what your new repayment amount is.  

You can check how long your loan has to run in your loan agreement. Your loan agreement would have been sent in the post, emailed to you, or given to you by your RM at the time you took out the loan.

You can find details about your repayments in your loan agreement.  Your loan agreement will have been sent in the post, emailed to you or given to you by your RM at the time you took out the loan.  

A redemption statement shows the amount that needs to be paid to clear the outstanding balance (inc. interest) on a loan. Please note that redemption statements are only valid for 28 days.

If you're a corporate customer or have a relationship manager, please contact them directly for a redemption statement.

For all other customers, you can request a redemption statement here.

Your loan agreement will have been provided to you at the time you took out the loan.  If you are unable to locate your loan agreement, please get in touch with your usual bank contact.   

All the important details including the terms and conditions that apply to your loan can be found in your loan agreement that you received and signed.