Meet Cora, your digital assistant

Yes. It's worth noting we store your conversations for monitoring and quality purposes. You can see our privacy policy for more information:

Privacy policy

If you’re chatting with Cora in a logged in environment like Anytime Banking, Bankline or the mobile app, that chat is protected by the same security as the digital service itself. That way, it’s safe for Cora to take details and process requests in that context.

Cora is a digital chatbot, trained to help with your banking questions.

She’s your first point of contact for help and support with us. Cora can answer queries, guide you to the right place to get things done.

We have a dedicated team who develop Cora and improve the answers and support she provides based on chat analysis and your feedback. 

All you need to do is close your chat and you can restart your conversation.

In your mobile app, on our website or Bankline, just tap the three dots in the corner of the screen and tap 'end conversation' or 'end chat'. Then just ask your question to restart the chat. 

On Anytime Banking, just click the 'end chat' button at the bottom of the chat and it will clear your previous conversation.