Your change order

When can you order?

Between midnight and 8am for same business day collection (you’ll need to allow 2 hours after the branch opening time to collect your change order).
Between 8:01am and 11:59pm for next business day collection (you’ll need to allow 2 hours after the branch opening time to collect your change order).
By 2pm Friday for a Saturday collection (subject to branch opening hours).

Good to know

Check opening times, and whether your branch is open on a Saturday, by using our branch locator.
You can place an order up to seven business days in advance.
You can’t collect an order on Bank Holidays.
If the branch you’d like to collect from is not included on the list, please call us on 0345 366 5592.
You can’t use the form below for making a cash withdrawal. If that’s what you need, get in touch with your usual bank point of contact or visit your local branch.
If you wish to debit a business account for your change order, you will need to be an authorised party on the account.
If you are a non-authorised party, please bring cash to the branch as the request to debit will be declined.
This service is for business customers only.

Request Cash/Coin Order

Account Details

Sort Code * this should start with '98'

Account Number *

Account/Business name *

Your Details

Your Name *

Contact Phone Number * In case we need to contact you

Alternative Phone Number

Cash and Coin order

Minimum order £50

Notes

Amount (£)

£50

Bank of England notes

£20

Bank of England notes

£10

£5

Coins

£2

£1

£0.50

£0.20

£0.10

£0.05

£0.02

£0.01

Total (£)

Collection Details

Before filling out your collection details, check the opening hours of your preferred branch here.

Your request may not be processed if you choose a time outside of branch opening hours.

You can order change for next business day collection (or for same business day collection on orders made between midnight and 8am). You'll need to allow 2 hours after branch opening times to collect your change order. For Saturday collection orders must be placed by 2pm on Friday.

If the branch you’d like to collect from is not included on the list, please call us on 0345 366 5592.

Search:

Search Branch

If the search does not bring up the branch you required, please select it from the dropdown below

Collection date * (collection not available on Bank Holidays and weekends)

Collection time *

Use our branch locator to check when you can collect your order.

Confirmation of your change order

Thanks for your order. Make sure to check opening times at your chosen branch before collecting.

Helpful to know:

You’ll need to bring photographic ID if you want to debit the order from your account.
You’ll need to allow 2 hours after the branch opening time to collect your change order.
We’ll only debit accounts according to the mandated instructions, and we won’t debit them until you collect your order.
You’ll have to re-order any orders over £5,000 which aren’t collected on the due date.

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