I have had an email saying my Ulster Bank Secure password has been changed. Is this a genuine email?

We no longer use Ulster Bank Secure passwords. The static Ulster Bank Secure password has been replaced with a one-time passcode.

For some transactions you may be asked to enter the passcode online. You can select whether you wish this passcode to be sent to your mobile, email address or by voicemail to your landline.

Ulster Bank Secure provides you with additional protection when shopping online at participating merchants, and you should not have received an email asking you to change your password.

If you suspect the email you have received is not genuine, please call Ulster Bank Secure.

Telephone banking
03457 424365 (overseas +44 2890 538 033)
Relay UK: 18001 03457 424365
Open 7 days a week 8am-8pm (Automated service 24/7).
Calls may be recorded.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Anytime Internet Banking.